FSE Brakes
Return Policy
Eligibility: Returns are accepted only for FSE Brakes branded items that remain in their original, unused condition, including packaging. Some on-sale or discounted items are final sale only.
Initiation Period: Customers must request a refund within 30 days from the date of receipt.
Return Deadline: Returned items must arrive at FSE Brakes within 14 days after an RMA (Return Merchandise Authorization) has been issued.
Customized/Coated Products: Customized or coated products, such as the luxury floor mat, are made to order and, as such, are non-returnable.
Third-Party Products: Any product not carrying the FSE Brakes branding is deemed a special order and is non-returnable.
Used Parts: All used parts are final sale, sold as-is, and are not eligible for return.
Restocking Fee: There is a 20% restocking fee for all approved returns of FSE Brakes branded products.
Shipping Costs: Customers are responsible for their own return shipping costs, which are non-refundable. For high-value items, we advise using a trackable shipping service or purchasing shipping insurance.
Steps to Initiate a Return:
1. Request Authorization:
Within 30 days of receipt, email info@fsebrakes.com with proof of purchase to request a return for eligible items in their original, unused condition and packaging.
2. Receive RMA Number:
You will receive an RMA (Return Merchandise Authorization) number if your request is approved.
3. Ship the Product:
Return the item to the address below with the RMA number marked:
FSE Brakes
Attn: RETURNS
16751 Noyes Ave,
Irvine, CA 92606
4. Provide Tracking Information:
Forward the tracking number to us. We are not responsible for locating shipments without tracking information.
Refund Process:
Refunds are processed within 7-14 days post-inspection. Check with your bank or credit card company if your refund is delayed.
Compatibility Issues or Damages:
We are not liable for any damages that may occur from the use of our products. We will not cover any consequential, incidental, or related costs, including those resulting from both direct and indirect use of our products. Only defective items, verified as such and used in accordance with proper installation and conditions, are eligible for replacement. We do not assume responsibility for any items that are lost or damaged due to a product defect. This policy includes but is not limited to, exclusions like duties, taxes, and brokerage fees for shipments outside the United States. Any replacements will be sent exclusively to the original shipping address on record for the purchase.
Lost Shipments:
FSE Brakes always ships with signature confirmation to ensure secure delivery. If a package is confirmed to be lost in transit, a claim will be opened and a replacement part will be shipped (pending availability)
Damaged Shipments:
If a package arrives visibly damaged, we ask that you refuse the delivery and take immediate photographs. Please get in touch with us immediately, so we can evaluate the situation and guide you through the next steps to resolve the issue promptly. We may request the damaged item to be returned to us at our expense. We will arrange for a replacement to be sent with the same shipping method.
Non-Receipt of Delivered Packages:
We understand that sometimes a package may be marked as delivered by the carrier, but you might not have received it. In such rare cases, if the carrier confirms the delivery status, our ability to assist further is limited. It is up to the customer to receive the items and make any necessary arrangements to help guarantee a delivery. If you feel like your location or circumstances need to allow for a safe delivery, please provide an alternate delivery address. To minimize potential issues, FSE Brakes advises clients to verify the accuracy of the shipping address, closely monitor the provided tracking information, and directly engage with the carrier if inconsistencies or issues are detected.
By purchasing from FSE Brakes, you acknowledge and agree to these terms. We recommend customers to periodically review our policies, which are subject to updates.
Sales Items:
Only regular priced items may be refunded, sale items are refunded on a case-by-case basis. Please contact info@fsebrakes.com for more information.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fsebrakes.com and send your item to: 16751 Noyes Ave, Irvine, CA 92606.
PROP 65 Warning:
Products may contain a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm. www.P65Warnings.ca.gov